Terms of Service
- All deliveries must be to a Canadian Address
- You must be at least 19 years old to purchase with www.PlanetPot.ca (18+ AB/QC)
- Due to the nature of our products we can not guarantee delivery of items by any specific dates or time frames, our shipping times are estimates only.
- We do not assume responsibility for lost or damaged orders due to mistakes made by Canada Post, Local Couriers, or other delivery companies
- We do not assume responsibility for stolen packages after delivery
- Prices and availability of products are subject to change without notice, if an item that you have ordered is not currently in stock, we will do our best to replace it with an equivalent item of the same or similar brand or we will contact you directly.
We only require that you are 19 years of age or older, and a Canadian citizen living in Canada with a Canadian bank account for etransfers or a credit card for payments. Medical Records, existing Dispensary card information, or previous cannabis experience are not required and will never be requested by the staff at Planet Pot.
Your order is professionally packaged, and vacuum sealed in an unmarked box with no scent or visible markings of the contents inside. Once your products have arrived, and if properly stored, will stay fresh for several weeks and up to a few months depending on the product.
Use of Cannabis unless for Medical purposes, is currently illegal in Canada and please be aware that you are ordering products at your own risk, although many thousands of people in Canada already use mail order every day and it is considered a very-safe process with minimal risks for consumers.
If under an extremely rare circumstance that your package is lost in transit for any reason, we will send you a FREE ONE-TIME replacement package up to $500.
What personal information do we collect from the people that visit our website or place an order with us?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, and/or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
How do we protect your information?
We use regular Malware Scanning and SSL encryption. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
We do not allow third-party behavioral tracking
We do not specifically market to anyone under the age of 19 years old.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 30 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
firstname.lastname@example.org and we will promptly remove you from ALL correspondence.