Planet Pot FAQ's
New Shipping Updates
Free Expedited Shipping is available to anywhere in Canada on all orders above $200+, all orders under $200 are charged a flat-rate expedited shipping cost of $20.
Free Xpresspost Shipping is available to most areas in Canada on all orders above $300+, all orders under $200 are charged a flate-rate xpresspost cost of $35.
We ship from Vancouver BC and Expedited Shipping normally takes about 3-7 business days to arrive depending on your area.
As long as your order is fully paid and processed before 9:00am PST (12:00pm EST) Monday-Friday it can then be shipped out the same-day. Tracking info is normally emailed to you during the evenings between 4:00pm-5:00pm PST (7:00pm-8:00pm EST).
***NEW Shipping Options***Dec 1st 2022**
Orders for $200+ FREE Canada Post Expedited Shipping 3-7 Days
Orders for $300+ FREE Xpresspost Shipping 2-3 Days
Orders for less than $200 Canada Post Expedited Shipping 3-7 Days = $20
Orders for less than $200 Xpresspost Shipping 2-3 Days = $35
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In the Vancouver, Lower Mainland, Fraser Valley BC areas only, we offer same-day delivery for all orders paid and processed prior to 2:00pm PST Monday-Saturday. All orders made after 2:00pm PST will be completed on the next available delivery day.
Free same-day courier delivery is available on all orders above $200+, all orders under $200 are charged a flat-rate delivery cost of $20. You can specify for us if you prefer the package to be left on your door-step, in your mailbox, with someone else who is 19+ answering your door, or with your apartment’s concierge/doorman. Keep in mind free parking/visitor parking must be made available for your courier delivery if you are in downtown Vancouver, or live in a congested area. Be sure to let us know ahead of time by contacting us on live chat on the website or by email at info@planetpot.ca
Local Zones for same-day courier delivery -> All of Vancouver, West Vancouver, North Vancouver, Burnaby, New West, Delta, White Rock, Richmond, Surrey, Langley, Coquitlam, Port Moody, Maple Ridge, Mission, Abbotsford, Chilliwack.
High Risk of Melted Edibles in the Summer
There is a high risk of Gummies/Chocolate Bars and Cookies arriving melted during shipments in the Summer. Please order these products for shipping at your own risk. Packages can be shipped in non-air conditioned airplane compartments and trucks and can remain in high heat until they arrive at your door.
Edibles ordered for local delivery in the Lower Mainland will have no issues with melting as they will be delivered same day/next day.
Due to the nature of our products, returns or refunds are not permitted. If you are not fully satisfied with your order for any reason, please contact us by chat or email at info@planetpot.ca and we will do our very best to resolve any concerns or send you a replacement at our cost if applicable. Keep in mind that edibles that arrive melted during shipment are out of our control.
I’m not from Canada, can I still order?
We appreciate your interest and you are still welcome to register with us, as long as the order is shipped WITHIN CANADA ONLY. If you are visiting as a traveler or a student, or otherwise, feel free to register as long as you are of legal age. We ship locally on the Same-Day in Vancouver BC and in 2-3 Business Days for all other areas in Canada.
We are not able to ship items outside of Canada.
Affiliate Program
***New***
Sign-up now to become one of our brand new Affiliate Program VIP team-members!
The Perks
*RECEIVE 10% Cash-back on all your referrals completed orders when they sign-up using your referral code*
+ AUTOMATIC FRONT-OF-LINE SHIPPING AND PROCESSING ON YOUR OWN ORDERS!
+ EXCLUSIVE BULK-PRICING AND BONUS GIFTS ON LARGE ORDERS!
https://planetpot.net/become-an-affiliate/
*Shipping costs of $20 on all orders will not qualify towards cash-back rewards*
Didn’t receive your tracking info
Once we receive payment for your order and it has been processed (1-2 hours after it was sent in) we will then change your order to “Processing” and you will receive an initial email informing you that tracking information will be sent as soon as the package has been officially shipped out, or it is now in the hands of our local delivery drivers if you are in Vancouver BC. When the order has been shipped, we will update your order to “Completed” which will then send you a second email with your full Canada Post tracking details included.
If you have not been receiving these emails, please check your Spam/Junk folder as they may have landed there. Also feel free to use our Live Chat on the website and we can provide those tracking details there as well!
Lost Orders from Canada Post
On very rare occasions packages do not make it to their final destination for a variety of reasons, usually due to the package being lost by Canada Post. Our process for all delayed/lost orders from Canada Post is to first allow a full 7-10 calendar days for delivery, and if at that point there is still no delivery we will re-ship at our own cost a one-time replacement package for you up to a value of $500.00 with new tracking information included (as long as the original tracking info shows an unsuccessful delivery or returned to sender).
How are the products packaged?
We vacuum seal and smell-proof all of our packages, they are shipped with no indication of the contents inside. All orders are shipped discreetly no matter if you are using our same-day local courier option, or the Canada-wide Xpresspost shipping option.
**NEW**
Complimentary 4gram Boveda Packs are now included on all Xpresspost orders of flower for 1oz or more! Order at least one ounce of a single flower and a free Boveda 4gram pack will be included to maintain freshness during shipment within Canada.
Boveda Packs are not automatically included on Vancouver BC same-day local deliveries as they will not normally be required, however feel free to request them on your order as long as it is for a minimum of 1oz+. There is no additional charge for this Complimentary Service from Planet Pot!
How to eat edibles/how much should I eat?
Edibles can be a very tricky thing and will depend completely on one’s own specific tolerance level. We generally advise most people to not consume the entire edibles package at once, especially if you are new to edibles, they can take 1-2 hours to take effect. Start with a maximum of half the package and wait 60-90 minutes to see how you are doing, if you feel safe to take some more at this point it’s fine to eat the remaining half and wait another 30-60 minutes. Our products vary in range from regular strength (light potency), triple strength (medium potency), and extreme strength (heavy potency). Feel free to contact us on live chat or by email if you have any questions prior to trying them out.
For Beginner/Medium potency we suggest our -> Sweet Jane’s Edibles
For Medium/Higher potency we suggest our -> Mary’s Edibles
One final thing we must warn you about our edibles, they are very TASTY!!!
Missing items on your order?
All orders go through a quality-control process and are usually checked two or more times prior to shipping. Our staff do their very best to ensure no missing items are on the orders however it can happen on occasion, but not to worry! Feel free to chat with us on the website or send us an email with a Pic of your delivered order and the item that was missed. We will make arrangements with you to re-ship them immediately, or we can be sure to include it on your next order if you prefer. We appreciate your patience with us if any items were missed!
Returns/Refunds
Due to the nature of our products, returns or refunds are not permitted. If you are not fully satisfied with your order for any reason, please contact us by chat or email at info@planetpot.ca and we will do our very best to resolve any concerns or send you a replacement at our cost if applicable.
We try to only stock top quality products and do our best to ensure orders are packed and shipped correctly, however if any issues arise feel free to contact us for assistance for any reason. Your feedback and online reviews of our website and products are extremely important to us, we will do our best to protect our strong-reputation and our high standards of service.
Minimum/Maximum/Bulk Orders
1 gram of flower is the minimum order, however we also charge $20 for shipping on all orders under $200. There are currently no maximum orders for our products, however we reserve the right to limit orders due to government restrictions, special promotional prices, coupons, and discounted products. We generally don’t offer any bulk or wholesale orders but we may have options available on a case-by-case basis. Please contact us directly by email or live chat for more info.
Shipping options
Free Expedited Shipping is available to anywhere in Canada on all orders above $200+, all orders under $200 are charged a flat-rate expedited shipping cost of $20.
Free Xpresspost Shipping is available to most areas in Canada on all orders above $300+, all orders under $200 are charged a flate-rate xpresspost cost of $35.
We ship from Vancouver BC and Expedited Shipping normally takes about 3-7 business days to arrive depending on your area.
As long as your order is fully paid and processed before 9:00am PST (12:00pm EST) Monday-Friday it can then be shipped out the same-day. Tracking info is normally emailed to you during the evenings between 4:00pm-5:00pm PST (7:00pm-8:00pm EST).
***NEW Shipping Options***Dec 1st 2022**
Orders for $200+ FREE Canada Post Expedited Shipping 3-7 Days
Orders for $300+ FREE Xpresspost Shipping 2-3 Days
Orders for less than $200 Canada Post Expedited Shipping 3-7 Days = $20
Orders for less than $200 Xpresspost Shipping 2-3 Days = $35
—————————————————————————————————————
In the Vancouver, Lower Mainland, Fraser Valley BC areas only, we offer same-day delivery for all orders paid and processed prior to 2:00pm PST Monday-Saturday. All orders made after 2:00pm PST will be completed on the next available delivery day.
Free same-day courier delivery is available on all orders above $200+, all orders under $200 are charged a flat-rate delivery cost of $20. You can specify for us if you prefer the package to be left on your door-step, in your mailbox, with someone else who is 19+ answering your door, or with your apartment’s concierge/doorman. Keep in mind free parking/visitor parking must be made available for your courier delivery if you are in downtown Vancouver, or live in a congested area. Be sure to let us know ahead of time by contacting us on live chat on the website or by email at info@planetpot.ca
Local Zones for same-day courier delivery -> All of Vancouver, West Vancouver, North Vancouver, Burnaby, New West, Delta, White Rock, Richmond, Surrey, Langley, Coquitlam, Port Moody, Maple Ridge, Mission, Abbotsford, Chilliwack.
How do I register for an account
Upload your picture ID on the website and follow the instructions to complete your information. Once we have received your information, it can take up to 24-48 hours for your account to be approved for purchases. Please contact us using live chat on our website or email us at info@planetpot.ca for any questions related to registering.
Acceptable Picture ID can be a driver’s licence, passport, provincial ID, or a health card (if picture ID and date of birth is present). All Canadian residents over the age of 19 are eligible to order with us.
**For certain provinces Age 18+ can be approved as long as your Province allows sales for ages 18+** Currently ok for ALBERTA and QUEBEC only
Follow the link below to sign-up and upload your picture ID ->
Payments
Payments are normally made through e-transfers, please send payments to -> myplanetpay@gmail.com. We will also send full payment instructions to you after you place your order on the site. E-transfers are free at some Canadian banks, however, please be aware you may be charged a small fee for using online e-transfers and we ask that you check with your own bank directly for details on e-transfer fees.
**Credit Card Payments are currently not available. We apologize for the inconvenience**
For credit card payments we will allow a maximum spend of $500.00 per month per account, any remaining purchases above $500/month must be made through etransfer with no exceptions. We now accept Visa and Mastercard payments, your statement will be discreetly billed only as “Planet Delivery”. There are no additional fees to use credit cards with us!
Contact us by email at info@planetpot.ca or use our Live Chat on the website for more info!
Customer Support
We offer live Chat every day on our website for all general customer service and sales inquires. If we are currently logged off on chat, please be patient and we will try to be available again soon!
Another way to contact us for any general inquiries is by sending us an email to -> info@planetpot.ca. We try to respond to all emails within 24-48 hours (usually much sooner).
Vancouver Delivery (Same-Day Delivery)
Free same-day courier delivery is available on all orders above $200+, all orders under $200 are charged a flat-rate delivery cost of $20. Orders must be fully paid and processed prior to cut-off at 2:00 pm PST Monday-Saturday for same-day delivery.
All orders made after 2:00 pm PST will be made on our next available delivery day. Local Vancouver courier deliveries are usually made in the evenings Monday-Saturday between 4:00pm-9pm PST.
Local Zones for same-day courier delivery -> All of Vancouver, West Vancouver, North Vancouver, Burnaby, New West, Delta, White Rock, Richmond, Surrey, Langley, Coquitlam, Port Moody, Maple Ridge, Mission, Abbotsford, Chilliwack.
***LOCAL SAME-DAY VANCOUVER DELIVERIES***CUT OFF FOR SAME-DAY DELIVERY IS AT 2PM MONDAY-SATURDAY***